Wednesday, September 15, 2010

HP Laserjet Error Codes & Solution






HP Laserjet Error
Codes 0 - 19


Message on printer Display Panel


What it means.


What to do.


Additional comments.


13.XX PAPER JAM [LOCATION]


Media is jammed at the specified location
(and possibly at other locations). If the message persists after all jams
have been cleared, a sensor or sensor lever might be stuck or broken.


For all jam messages, do the following: 1.
Remove jammed print media from the specified location. Check the entire paper
path for other pieces of media in the path. 2. Open and close the top cover
to clear the message. 3. Check sensors and flags in the paper path for proper
operation.


 


3.0 PAPER JAM [LOCATION]


A non-specific paper jam occurred.


1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace
the feed and separation rollers. 4. Ensure there is no obstruction in the
path, such as a torn piece of paper. 5. Open and close the top cover to clear
the message. 6. Check sensors and flags for proper operation.


 


13.1 PAPER JAM OPEN INPUT TRAYS


Paper-delay jam at paperfeed
area.


1. Ensure that paper trays are loaded and
adjusted properly so media can feed from the tray. It might be necessary to
reduce the stack height of media in the tray. 2. Check the input area for
obstructions such as media in the path. Also check to see if the registration
assembly damaged or unseated. 3. Replace any defective sensors or flags. 4.
Verify the media meets the specifications. 5. Check the pickup feed and
separation rollers for unusual wear. Replace as needed. 6. Rotate the media
in the input tray by 180° and/or turn it over


On NX engines this is most likely the fuser
flag or the ACPM. The ACPM has a photosensor
hard-wired to the back of it.


13.10 PAPER JAM CHECK DUPLEXER


Jam at duplexer.


1. Check the duplexer and the rear area of
the printer for obstructions or damage. 2. Check the duplexer for proper
operation. Replace the duplexer if a sensor is defective.


On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3
feed assembly failure.


13.14


For Laserjet 5si.
This error is caused by a defective paper control PCA


Replace paper control PCA.


 


13.2 PAPER JAM OPEN INPUT TRAYS


Paper-stopped jam at paper-feed area.


1. Check the input area for obstructions
such as paper in the path. Also check to see if the registration assembly is
damaged or if the transfer roller is out of place. 2. Replace any defective
sensors or flags. 3. Ensure the media does not exceed the maximum length. 4.
If multiple sheets are feeding, it might be necessary to fan the media and
reduce the stack height. Also, replace separation pad. 5. Verify that the
fuser is properly installed.


On NX engines this is an input jam.


13.20 PAPER JAM CHECK REAR DOOR


Media stopped in the paper path during
power on or when the top door was closed.


1. Remove all media in the paper path, and
then open and close the top cover. 2. If the message persists after all media
is removed: Check if media is jammed in the prefeed
area. Replace any defective sensors or flags


 


13.21 DOOR OPEN JAM


The top cover was open while printing.


1. Clear the jam and close the top door. 2.
If the message persists, check the top door switch for proper operation.


 


13.5 PAPER JAM CHECK REAR DOOR


Paper-delay jam at fuser.


1. Check the transfer roller and small
media belt to ensure they are operating and can feed print media. 2. Check
the paper path for obstructions at the transfer roller, toner cartridge,
paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4.
Turn the media stack over and/ or rotate it by 180° in the input tray.


If still persists - replace fuser, then DC
controller.


13.6 PAPER JAM CHECK REAR DOOR


Paper-stopped jam at fuser.


1. Check the paper path for obstructions at
the fuser and output/delivery area. 3. Replace any defective sensors or
flags.


 


13.99 PAPER JAM [LOCATION]


A non-specific paper jam occurred.


1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace
the feed and separation rollers. 4. Ensure there is no obstruction in the
path, such as a torn piece of paper. 5. Open and close the top cover to clear
the message. 6. Check sensors and flags for proper operation


 


HP Laserjet Error
Codes 20-49


Message on printer Display Panel


What it means.


What to do.


Additional comments.


20 INSUFFICIENT MEMORY


The printer received more data than can fit
in available memory.


You might have tried to transfer too many
macros, soft fonts, or complex graphics. Press GO to print the transferred
data (some data might be lost). Advise the customer to simplify the print job
or install additional memory


 


21 PAGE TOO COMPLEX


The data (dense text, rules, raster or
vector graphics) sent to the printer is too complex


Press GO to print the transferred data.
(Some data might be lost.) Advise the customer to simplify the print job.


More memory might help.


40 EIO x BAD TRANSMISSION


The connection has been broken between the
printer and the EIO card in the specified slot. (Data loss might occur in
this situation.)


1. Press GO to clear the error message and
continue printing. 2. Reseat the EIO card in slot [X].


 


41.3 UNEXPECTED PAPER SIZE


The printer detected a media size different
from what it was expecting. This is typically caused if two or more sheets
stick together in the printer or if the tray is not properly adjusted.


1. Reload the tray with the correct print
media size. 2. Ensure that media in the tray is loaded under the front and
back tabs. 3. If you are printing from tray 1, verify that the correct paper
size is selected in the control panel. 4. If you are printing from tray 2, 3,
or 4, verify that the three paper-size adjustments (length guide, width
guide, size-selector switch) on the paper tray have been made correctly. Make
sure the media is under the corner tabs. 5. After performing the actions
above, press GO. The page containing the error will automatically be
reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB
to clear the job from the printer’s memory.)


For the 4000, 4050, and 4100 series the
paper feed assembly could be bad. Also the paper feed/registration sensors
could be knocked out of place. On EX engine printers this error is caused by
a bad PIU (paper input unit).


41.5 PRINTER ERROR


The media reached the PS102 or PS103 sensor
too early.


1. This error usually occurs with smooth
media, such as transparencies or labels. If the problem persists when using
tray 1, load media one sheet at a time. If the problem persists when using
trays 3 and 4, replace the feed and separation rollers. 2. Check sensors
PS102 and PS103 for proper operation


For the 4000, 4050, and 4100 series the
paper feed assembly could be bad. Also the paper feed/registration sensors
could be knocked out of place. On EX engine printers this error is caused by
a bad PIU (paper input unit).


41.x PRINTER ERROR


A temporary printing error has occurred.


The page containing the error will
automatically be reprinted. If the error persists: 1. Reseat the connections
to the laser scanner and then to the engine controller board. 2. Replace the
laser scanner. 3. Replace the engine controller board


 


49.XX PRINTER ERROR


A firmware error occurred


1. Press CANCEL JOB to clear the print job
from the printer memory. 2. Turn the printer off, and then turn the printer
on. 3. Try printing a job from a different software application. If the job
prints, go back to the first application and try printing a different file.
(If the message only appears with a certain software application or print
job, contact the software vendor for assistance.) 4. If the message persists
with different software applications and print jobs, disconnect all cables to
the printer that connect it to the network or printer. 5. Turn the printer
off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do
not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO
devices from the printer. 8. Turn the printer on. 9. If the error no longer
exists, install each DIMM and EIO device one at a time, making sure to turn
the printer off and back on as you install each device. 10. Replace a DIMM or
EIO device if you determine that it causes the error. 11. Remember to
reconnect all cables that connect the printer to the network or computer. 12.
If the error persists, replace the firmware DIMM. 13. Replace the formatter.


This error is usually caused by a bad
formatter board.


HP Laserjet Error
Codes 50-59


Message on printer Display Panel


What it means.


What to do.


Additional comments.


50.4 PRINTER ERROR


A problem exists with the customer’s line
voltage.


1. Remove the printer from any UPS
supplies, additional power supplies, or power strips. 2. Plug the printer
into a wall outlet and see if this resolves the problem. 3. If the printer is
already plugged into a wall outlet, try another power source in the building
that is independent of the one currently being used. 4. The line voltage and
current source at the printer location might need to be inspected to ensure
that it meets the printer’s electrical specifications.


 


50.X FUSER ERROR


A fuser error has occurred.


1. Turn the printer off, wait 10 minutes,
and then turn the printer on. 2. If the message persists, reseat the fuser.
If that does not work, replace the fuser. To check the fuser, turn the
printer off and remove the fuser. Measure the resistance between the fuser
connectors. If it is not within the proper range, replace the fuser. If there
is not continuity between the fuser connectors neutral and hot with the fuser
removed, replace the fuser. If the problem is not related to the fuser,
replace the engine controller board.


 


51.X PRINTER ERROR


A loss of beam-detect occurred. X
description: 1 = Beam-detect error 2 = Laser error


1. Press GO. The page containing the error
will automatically be reprinted. 2. Turn the printer off and then on. 3.
Reseat cables to the laser/ scanner and engine controller. 4. Replace the
laser/scanner. 5. Replace the DC controller.


 


52.X PRINTER ERROR


The laser scanner speed is incorrect. X
description: 1 = Scanner startup error 2 = Scanner rotation error


1. Press GO. The page containing the error
will automatically be reprinted. 2. Turn the printer off and then on. 3.
Reseat cables to the laser/ scanner and engine controller. 4. Replace the
laser/scanner.


 


53.XY.ZZ PRINTER ERROR


There is a memory error with an accessory.
The DIMM that caused the error will not be used. Values of X, Y, and ZZ are
as follows: X = DIMM type 0 = ROM 1 = RAM Y = Device location 0 = internal
memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4 ZZ = Error number 0, 1,
2 = Unsupported o unrecognized memory 3 = Failed RAM test 4, 5 = Exceeded
maximum RAM or ROM size 6 = Invalid DIMM speed 7 = DIMM reporting information
incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be mapped to an
unsupported address 10 = DIMM address conflict 11 = PDC XROM out of bounds 12
= Unable to make a temporary mapping


1. Turn the printer off, and reseat or
replace the specified DIMM. 2. Try the DIMM in another slot. (The firmware
DIMM must remain in slot #4—the lowest DIMM slot.) 3. Replace the DIMM that
caused the error.


 


54.1 REMOVE SEALING TAPE alternates with
FROM TONER CARTRIDGE


The toner cartridge has been installed
without removing the sealing tape.


1. Open the top cover and remove the toner
cartridge. 2. Pull the sealing tape tab to remove the strip. 3. Reinstall the
toner cartridge and close the top cover.


 


54.4 PRINTER ERROR alternates with CYCLE
POWER TO CONTINUE


A problem exists with the customer’s line
voltage.


1. Remove the printer from any UPS
supplies, additional power supplies, or power strips. 2. Plug the printer
into a wall outlet and see if this resolves the problem. 3. If the printer is
already plugged into a wall outlet, try another power source in the building
that is independent of the one currently being used. 4. The line voltage and
current source at the printer location might need to be inspected to ensure
that it meets the printer’s electrical specifications.


 


55.xx PRINTER ERROR alternates with CYCLE
POWER TO CONTINUE


An internal communications error occurred.


The page containing the error will
automatically be reprinted. 1. Check the power at the customer’s location. 2.
Replace the formatter and/or firmware DIMM. 4. Replace the engine controller
board. 5. Replace the formatter board.


On the 5si, 8000, 8100 this could be a
fuser problem. Try replacing the fuser.


56.X PRINTER ERROR


An incompatible combination of input/
output bins was selected. X = description: 1 = Illegal input or bad accessory
connector 2 - Illegal output The page containing the error will automatically
be reprinted.


1. Turn the printer off, and then turn the
printer on. 2. Check the printer’s configuration. 3. Verify accessory
connection.


 


57.X PRINTER ERROR


A fan failure was detected. X description:
4 = Printer fan 7 = Duplex fan


1. Check the fan’s connector and make sure
the fan is not blocked. 2. Replace the fan.


On older style printers this is often
caused by a bad main motor. (Older style printer being printers with halogen
heating elements in the fuser - 4, 4+, 5, 4si, 5si, etc).


58.2 PRINTER ERROR


An environmental thermistor
(TH3) failure occurred.


1. Turn the printer off, and then turn the
printer on. 2. Verify the environmental thermistor
cable is securely connected. 3. Replace the environmental thermistor.
4. If the error persists, replace the engine controller board.


 


59.X PRINTER ERROR


A main motor error occurred. X description:
0 = Motor error 1 = Motor startup error 2 = Motor rotation error


1. Turn the printer off, and then turn the
printer on. 2. Check and reseat the fuser and toner cartridge to make sure
they are not hindering gear movement in the drive train. 3. Check the main
motor’s cable to ensure that it is seated properly. 4. If the error persists,
replace the main motor.


 


HP Laserjet Error
Codes 60 and up


Message on printer Display Panel


What it means.


What to do.


Additional comments.


62.X PRINTER ERROR


There is a problem with the printer memory.
The X value refers to the location of the problem: 0 = Internal memory 1 to 4
= DIMM slots 1, 2, 3, or 4


1. Reseat the specified DIMM. 2. Replace
the specified DIMM


 


64 PRINTER ERROR alternates with CYCLE POWER


A scan buffer error occurred


1. Turn the printer off, and then turn the
printer on. 2. Perform a cold reset. 3. If the message persists, replace the
formatter or firmware DIMM.


 


66.XX.YY [TYPE] FAILURE alternates with
CHECK CABLES AND CYCLE POWER


An error occurred in an external
paper-handling device. 1st X = Device number in chain 2nd X = Device type 1
Input 2 Output 3 Stapler/stacker unit YY = Device specific error


Press GO to clear the message. If the
message will not clear: 1. Turn the printer off, and then turn the printer
on. 3. Check and reseat all cables between the printer and the specified
device. 4. Reseat the external paperhandling
device. 5. Replace the unit.


On 5si, 8000, 8100 check the C-link hook
up. Also check the external paper handling PCA.


68 NVRAM ERROR CHECK SETTINGS


An error occurred in the printer
non-volatile memory (NVRAM) and one or more printer settings has been reset
to its factory default


1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down CANCEL
JOB while turning the printer on. This will clean up the NVRAM by removing
old areas that are not being used. 3. Replace the formatter.


 


68 NVRAM FULL CHECK SETTINGS


An error occurred in the printer’s NVRAM
and one or more printer settings has been reset to its factory default.


1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down CANCEL
JOB while turning the printer on. This will clean up the NVRAM by removing
old areas that are not being used.


 


68.X PERMANENT STORAGE ERROR alternates
with CHECK SETTINGS


An error occurred in the printer’s
permanent storage and one or more printer settings has been reset to its
factory default.


Print a configuration page and check the
printer settings to determine which values have changed.


 


68.X PERMANENT STORAGE FULL


The printer’s permanent storage is full.
Some settings might have been reset to the factory defaults.


1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down CANCEL
JOB while turning the printer on. This will clean up the permanent storage by
removing old areas that are not being used.


 


69.X PRINTER ERROR alternates with CYCLE
POWER TO CONTINUE


A temporary printing error occurred. X
description: 0 = The duplex mechanism has failed


1. Turn the printer off, and then turn the
printer on. 2. Reseat the duplexer. 3. Replace the duplexer


 


79 SERVICE [XXXX]


The printer detected an error.


1. Press CANCEL JOB to clear the print job
from the printer memory. 2. Turn the printer off, and then turn the printer
on. 3. Try printing a job from a different software application. If the job
prints, go back to the first application and try printing a different file.
(If the message only appears with a certain software application or print
job, contact the software vendor for assistance.) 4. If the message persists
with different software applications and print jobs, disconnect all cables to
the printer that connect it to the network or printer. 5. Turn the printer
off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do
not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO
devices from the printer. 8. Turn the printer on. 9. If the error no longer
exists, install each DIMM and EIO device one at a time, making sure to turn
the printer off and back on as you install each device. 10. Replace a DIMM or
EIO device if you determine that it causes the error. 11. Remember to reconnect
all cables that connect the printer to the network or computer. 12. If the
error persists, replace the firmware DIMM. 13. Replace the formatter.


 


79 & 80 errors - general info.


For trouble shooting 79 and 80 errors you
want to determine if external I/O devices are the cause or if it is the
formatter.


Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If
not, replace the formatter.


 


8X.YYYY EIO [Z] ERROR


The EIO accessory in slot [z] has
encountered a critical error. [z] description: 1 = EIO slot 1—The printer
detected an error with the EIO accessory. 2 = EIO slot 2—The printer detected
an error with the EIO accessory. 6 = EIO slot 1—The EIO accessory detected an
error. 7 = EIO slot 2—The EIO accessory detected an error.


1. Turn the printer off, and then turn the
printer on. 2. Turn the printer off, reseat the EIO accessory in slot [z],
and then turn the printer on. 3. Turn the printer off, remove the EIO accessory
from slot [z], install it in a different EIO slot, and turn the printer on.
4. Replace the EIO accessory in slot [z].


 


HP Laserjet Error
Codes A-E


Message on printer Display Panel


What it means.


What to do.


Additional comments.


ACCESS DENIED MENUS LOCKED


The control panel function you are trying
to use has been locked by the network administrator to prevent unauthorized
access.


Ask the network administrator to unlock the
function.


Perform a cold reset. This will reset the
printer to factory defaults. If a JetDirect network
card is installed it will also reset the IP address and other settings so you
might want to remove the JetDirect before
performing the cold reset.


BAD DUPLEXER CONNECTION


The duplexer is not correctly installed.


1. Ensure that the right-angle power cord
that shipped with the printer is being used. 2. Turn the printer off. 3.
Remove and reinstall the duplexer. 4. Turn the printer off and back on. 5. If
the message persists, make sure the duplexer is connected and the connector
is not damaged. 6. Replace the duplexer.


Not all printers will require a right angle
power cord but it is ESSENTIAL for those that need it. On printers like the
4000, 4050, and 4100 the duplexer will not install correctly with a standard
power cord.


CHECK INPUT DEVICE alternates with PAPER
PATH OPEN PLEASE CLOSE IT


The optional input tray cannot feed print
media to the printer because a door or paper guide is open


. 1. Check the doors and paper guides and
close any that are open. 2. If doors and trays are closed, check tabs and
sensor levers in the tray for proper operation. Replace any defective tabs or
sensors. 3. Replace the PCA controller in the feeder.


For 5si, 8000, 8100 series make sure C-link
cable is correctly hooked up. Also on the 5si check the paper accessory PCA.


CHECK OUTPUT DEVICE alternates with CLOSE
OUTPUT DELIVERY PATH


The optional output device is not properly
connected to the printer.


1. Ensure the optional output device is
fully seated and properly installed. 2. Check any doors on the output device
and verify they are closed.


For 5si, 8000, 8100 series make sure C-link
cable is correctly hooked up.


DISK DEVICE FAILURE


The EIO disk had a critical failure or
fatal error.


1. Reseat the EIO disk. 2. Remove the EIO
disk and replace it with a new one.


A bad formatter could also cause this
error.


DISK FILE OPERATION FAILED


requested operation could not be performed
(for example, attempting to download a file to a nonexistent directory).


1. Check the file name and the directory
name. 2. Reseat the EIO disk. 3. Retry the operation.


 


DISK IS WRITE PROTECTED


The EIO disk is protected, and no new files
can be written to it.


Disable the write protection through HP
Resource Manager.


 


EIO DISK [x] NOT FUNCTIONAL


EIO disk is not working correctly


1. Reseat the EIO disk in slot [X]. 2.
Remove and replace the EIO disk in slot [X].


 


ENV FEEDER LOAD [TYPE] [SIZE]


A job has been sent to the envelope feeder
and the feeder is empty, the wrong size is loaded in the feeder, or the type
and size are set incorrectly on the control panel.


1. Load the requested envelope type and
size into the envelope feeder. 2. Make sure the envelope size and type are
set correctly from the paper-handling menu in the printer control panel. 3.
Press GO if the desired envelope is already loaded in the feeder. 4. Press
-VALUE+ to scroll through other available types and sizes. 5. Press SELECT to
accept the alternate type or size.


 


ENVELOPE FEEDER SIZE = [xxxxx]


The printer is asking what size envelopes
have been loaded in the envelope feeder.


In response, you can take either of the
following actions: 1. Press SELECT to accept the current envelope size. 2.
Press -VALUE+ to change the size and then press SELECT to accept the new
size. If you do not press any buttons, the message disappears in about one minute.
Note Changing the size here changes the default for the envelopefeeder
size in the paper-handling menu.


 


ENVELOPE FEEDER TYPE = [xxxxx]


The printer has received a job under the
following conditions: The envelope type the job requested is not available in
the printer. Envelopes have been placed in the envelope feeder (thus
triggering the paper sensor).


You can take either of the following
actions: 1. Press SELECT to accept the paper type and then press GO. 2. Press
+VALUE- to change the type, press SELECT to accept the new type, and then
press GO to continue.


 


HP Laserjet Error
Codes F-M


Message on printer Display Panel


What it means.


What to do.


Additional comments.


FILE SYSTEM IS FULL


The disk file system is full.


1. Delete all unnecessary files from the
EIO disk and then try again. Use HP Resource Manager to download or delete
files and fonts. (See the software help for more information.) 2. Advise the
customer to increase the permanent storage (use a larger EIO disk or add a
RAM DIMM).


 


FLASH DEVICE FAILURE


The flash DIMM had a critical or fatal
failure.


1. Reseat the flash DIMM and ensure it is
locked into place. 2. Remove the flash DIMM and replace it with a new one.


The formatter could also be bad.


FLASH FILE OPERATION FAILED


The requested operation could not be
performed (for example, attempting to download a file to a nonexistent
directory).


1. Check the file name and the directory
name. 2. Reseat the flash DIMM. 3. Retry the operation.


 


FLASH FILE SYSTEM IS FULL


The flash file system is full.


Delete unnecessary files from the flash
DIMM and try again. Use HP Resource Manager to download or delete files and
fonts. (See the software help for more information.)


 


FLASH IS WRITE PROTECTED


The flash DIMM is protected and no new
files can be written to it.


Disable the write protection through HP
Resource Manager.


 


HP TONER DETECTED alternates with PRESS GO
TO CONTINUE


The printer has detected that the toner
cartridge is not a genuine HP toner cartridge because it does not see or
recognize the toner cartridge’s identification
(model, manufacturing date, and serial number).


1. Make sure the toner cartridge is a
genuine HP toner cartridge. A non-HP toner cartridge will produce this error.
Any printer repair required as a result of using non-HP toner is not covered
under the printer warranty. 2. If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered
with. 3. If the HP toner cartridge is used, the printer will not recognize
the cartridge until 20 pages have been printed. After 20 pages have been
printed, the error message disappears. 4. If the HP toner cartridge is used,
and the error message remains after 20 pages have been printed, the cartridge
has previously run out of toner. Replace the toner cartridge.


 


INPUT DEVICE CONDITION [XX.YY]


An input paper-handling device has a
condition that needs attention before printing can resume. 1st X = Device
number in chain 2nd X= Device type (three types): 1 = Input 2 = Output 3 =
Stapler/stacker unit YY = Device specific error


1. Turn the printer off. 2. Disconnect the
cable to the input paper handling devices and then reconnect it. 3. Ensure
the device is properly connected and any doors or paper guides are properly
closed. 4. Turn the printer on. 5. See the documentation that came with the
paper-handling device for assistance.


 


INSTALL DUPLEXER


The printer is unable to print the current
job because the duplexer is not installed or not inserted correctly.


1. Turn the printer power off. Install or
reinsert the duplexer and ensure it is fully seated. 2. Ensure the
right-angle power cord is used for the printer.


 


INSTALL TONER CARTRIDGE


The toner cartridge has been removed and
must be reinstalled for printing to continue.


Reinstall the toner cartridge and ensure it
is fully seated.


The high voltage power supply might also
cause this error.


INSTALL TRAY [X]


The printer is unable to print the current
job because the specified tray [X] is open or not inserted correctly


1. Reinsert the specified tray. 2. Check
for damaged tabs on the right side of the tray. 3. Check for damaged tray
sensor switches in the printer. 4. Replace the PCA controller in the feeder


 


LOADING PROGRAM [NUMBER] alternates with DO
NOT POWER OFF


Programs and fonts can be stored on the
printer’s file system. At startup time, these entities are loaded into RAM.
(These entities can take a long time to load into RAM depending on the size
and number of entities being loaded.) The <NUMBER> specifies a sequence
number indicating the current program being loaded.


Wait for the program to load.


 


MANUALLY FEED [TYPE] [SIZE]


One of the following occurred: - A manual
feed was requested.-There is no media in tray 1.- The wrong size of media is
loaded. - The control panel is not set for the size and type of media loaded.


1. Load the requested paper into tray 1. 2.
Press GO (or READY on older printers) if the desired paper is already loaded
in tray 1. 3. Press -VALUE+ to scroll through other available types and
sizes. 4. Press SELECT to accept the alternate type or size.


If manual feed was not what you were
expecting, check your software settings.


MEMORY FULL STORED DATA LOST


There is no available memory in the
printer. The current job might not print correctly and some resources (such
as downloaded fonts or macros) might have been deleted.


Press GO to continue. Add more memory to
the printer or to simplify the print job


 


MEMORY SETTINGS CHANGED


The printer changed its memory settings
because it did not have enough memory to use the previous settings for I/O
buffering and resource saving. This usually occurs after removing memory from
the printer, adding a duplexer, or adding a printer language.


Press GO to continue. Add more memory to
the printer or to simplify the print job


 


MEMORY SHORTAGE JOB CLEARED


The printer did not have enough free memory
to print the entire job. The remainder of the job will not print and will be
cleared from memory.


Press GO to continue. Add more memory to
the printer or to simplify the print job


 


HP Laserjet Error
Codes N-R


Message on printer Display Panel


What it means.


What to do.


Additional comments.


OFFLINE


The printer is offline


Press GO or READY or ONLINE to place the
printer online.


 


OUTPUT BIN FULL alternates with CLEAR PAPER
FROM [BINNAME]


The output bin is full and needs to be
emptied.


Remove the sheets from the output bin.


Also, the output sensor could be out of
alignment, or the photosensor for the output bin
could be bad.


PAPER WRAPPED AROUND FUSER


Print media is wrapped around the fuser.


1. Turn the printer off to keep the media
from wrapping more firmly around the fuser. 2. Open the top cover and remove
the toner cartridge. 3. Remove all the visible media. 4. Leave the printer
turned off and remove the fuser to remove any remaining print media.


 


PERFORM PRINTER MAINTENANCE


To ensure optimum print quality, the
printer prompts the customer to have routine maintenance installed.


Install the printer maintenance kit. You
must reset the maintenance page count after performing printer maintenance.
Note The printer maintenance kit is a consumable item and is not covered
under warranty


 


PROCESSING CLEANING PAGE


The printer is conducting the manual
cleaning-page process.


Wait for the job to finish. This can take
up to 2.5 minutes.


 


PROCESSING JOB


The printer is processing a job.


Wait for the job to finish. This can take
several minutes for a complex print job.


If the printer "hangs up" on
processing a job then it could be a bad formatter board.


RAM DISK DEVICE FAILURE


The RAM disk had a critical or fatal
failure.


1. Reseat the RAM disk. 2. Replace the RAM
disk.


 


RAM DISK FILE OPERATION FAILED


The requested operation could not be
performed (for example, attempting to download a file to a nonexistent
directory).


1. Check the filename and directory name.
2. Reseat the RAM disk. 3. Retry the operation.


 


RAM DISK FILE SYSTEM IS FULL


The RAM disk file system is full.


1. Delete unnecessary files and then try
again, or turn the printer off, and then turn the printer on to delete all
files on the device. (Delete files using HP Resource Manager or another
software utility. See the software online help for more information.) 2. If
the message persists, increase the size of the RAM disk. Change the RAM disk
size from the configuration menu on the printer control panel. HP Resource
Manager can also be used to increase or decrease the RAM disk size.


 


HP Laserjet Error
Codes S-Z


Message on printer Display Panel


What it means.


What to do.


Additional comments.


SHORTAGE PAGE SIMPLIFIED


The printer had to compress the job to fit
it in available memory. Some data loss might have occurred.


1. Press GO to continue. (The print quality
of these pages might not be acceptable.) Add more memory to the printer or to
simplify the print job


 


RAM DISK IS WRITE PROTECTED


RAM disk is protected, and no new files can
be written to it.


Disable the write protection through HP JetAdmin.


 


TONER LOW


The message first appears when about 15
percent of the toner is remaining in the toner cartridge (about 1,500 pages
remaining for the 10,000-page cartridge and about 900 pages remaining for the
6,000- page cartridge at five percent coverage). Depending on how the printer
has been configured in the configuration menu, it will either continue to
print or stop.


If the printer has stopped, you can resume
printing by pressing GO for each job.


The high voltage power supply could also
cause this error.


TONER OUT


The toner cartridge has run out of toner.
Depending on how the printer has been configured, it will either continue to
print or stop. Due to the resolution of the toner level sensor, it is
possible that a small amount of toner (less than one percent) might still be
present in the cartridge.


If the printer has stopped, you can resume
printing by pressing GO for each job. Replace toner cartridge.


The high voltage power supply could also
cause this error.


TRAY [X] EMPTY [TYPE] [SIZE]


The specified tray is empty, but the
current job does not need this tray in order to print correctly. If this
message appears and the tray contains print media, a sensor could be damaged.


1. Load the empty tray (x) to clear the
message. If you do not load the specified tray, the printer will continue
printing from the next available tray, and the message remains. 2. If the
message remains after the specified tray is loaded, check sensor arm flags
for damage and be sure they move freely. 4. Replace defective paper out sensors.


 


TRAY [x] LOAD [TYPE] [SIZE] where x is tray
2, 3, or 4


This message occurs for the following
reasons: Tray 2, 3, or 4 was requested, but the tray is empty. Tray 2, 3, or
4 was requested, but the adjustments are not set for the requested type or
size.


1. Make sure that all three paper size
adjustments have been made. Also make sure that the type has been set at the
control panel. 2. Load the requested media into an indicated tray. Ensure the
tray is fully seated.


Make sure the paper tray is set for the
proper size.


Also you might need to replace the cassette
size PCA.


TRAY 1 LOAD [TYPE] [SIZE]


The print job has requested a size and/or
type of media that is not loaded.


Load the requested print media into tray 1
(or any other desired tray). - Ensure that the trays are correctly adjusted
for size. - The tray type settings (and size for tray 1) must be set from the
paper-handling menu. If this message appears and the correct media is loaded:
- Ensure that all paper size adjustments have been properly performed (see
page 220). - Ensure the tray type setting is correct in the paper-handling
menu. - Check the size tabs on the right side of the tray. - Check the size
switches and paper sensors. - Ensure the tray is fully seated.


 


TRAY 1 SIZE = [xxxx]


The printer is asking what size of media
has been loaded in tray 1.


In response, you can take either of the
following actions: 1. Press SELECT to accept the paper size. 2. Press -VALUE+
to change the size and then press SELECT to accept the new size. The printer
will first display the TRAY 1 TYPE = XXXX message (see the description of
that message). If you do not press any buttons in the time-out period (about
one minute), it displays this TRAY 1 SIZE = XXXX message. Changing the size
here changes the default for tray 1 paper size in the paper-handling menu.


 


TRAY 1 TYPE = [xxxx]


The printer has received a job under the
three following conditions: - The media type requested by the job is not
available in the printer. - Tray 1 has been set for CASSETTE. - Media has
been placed in tray 1 (thus triggering tray 1’s paper sensor). If you do not
press any buttons, the message disappears in about one minute).


You can take either of the following
actions: 1. Press SELECT to accept the paper type. 2. Press -VALUE+ to change
the type and then press SELECT to select the new type. Note Changing the type
here changes the default for tray 1 media type in the paper-handling menu. If
you do not do anything during the time-out period (about one minute), the
printer will print on the media in tray 1.


 


UNABLE TO MOPY JOB


Memory or file system failures would not
allow a mopy job to occur. Only one copy will be
produced.


1. Reseat RAM DIMMs and/or the EIO hard
disk. 2. Install additional memory or an EIO hard disk.


 


UNABLE TO STORE JOB


Memory or file system failures would not
allow the print to store the job.


1. Reseat RAM DIMMs and/or the EIO hard
disk. 2. Install additional memory or an EIO hard disk.


 


UNSUPPORTED SIZE IN TRAY [yy]


An external paper-handling device detected
an unsupported media size. The printer will go offline until the condition is
corrected.


Verify the media meets the supported size
specifications


 


USE [TYPE] [SIZE] INSTEAD?


If the requested media size or type is not
loaded, the printer asks if it should use another size or type instead.


1. Press -VALUE+ to scroll through the
available types and sizes. 2. Press SELECT to accept the alternate type or
size.